The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser.
How to do a hard refresh:
Windows: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R
This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!
Posted Apr 17, 2025 - 16:02 BST
Update
A fix has been implemented and will be released shortly. Thank you for your patience while we resolve this.
Posted Apr 17, 2025 - 15:36 BST
Update
We are continuing to monitor for any further issues.
Posted Apr 17, 2025 - 14:33 BST
Monitoring
We have found a fix and we are monitoring the results.
Posted Apr 17, 2025 - 13:12 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 17, 2025 - 12:37 BST
Investigating
When creating a letter, the following fields may not be saved correctly after clicking “Save”:
Recipient Copied in Recipient Location Letter Subject
If you experience this issue and are unable to save your letter, please re-add the affected fields before saving the letter again. This should allow the letter to save as expected.
Our team is actively investigating the issue and working on a fix. We’ll post updates here as soon as we have more information.
We’re sorry for the inconvenience and thank you for your patience!